At Cindy Witkow Designs we take great pride in our products. Our only goals are to create products that our customers love and to exceed their expectations, both in product quality and customer service.
 
We know that sometimes things change. If you need to cancel your order, please let us know as soon as possible. Additionally, we understand that special circumstances may occur such as a venue change. We are happy to assist you with your reorder, please phone us at 917-847-6235 for customer service to discuss your options.
 
We strive to offer you the best possible customer service. If you are unhappy with your purchase for any reason, simply contact us within 30 days of receiving your order and we will be happy to arrange a refund less shipping charges or rush fees upon receiving your entire returned order.
 
Custom orders...ordering something that is not shown on website
 
At Cindy Witkow Designs, we believe that everything can be customized for our customers.  Sometimes that requires a small additional fee, but we are confident that our customers won't find that fee to be too much to get what they want!  Please contact us to discuss your project.  We like to say, "If you can dream it, we can design it!"
 
Cancellations
 
A $15 cancellation fee applies if the request to cancel your order is received while it is in design status (we have completed the setting of your order).
 
Reordering
 
We understand that special circumstances may occur such as a venue change and offer the following options for these circumstances. When a proof has been approved with an error and the order is in printing, shipped or delivered status, we extend 40% off your reorder, and provide a complimentary, updated proof requiring your approval to insure errors are corrected before we proceed with reprinting. Changes requested when order is in printing, shipped or delivered status require the placing of a reorder. We extend 40% off you reorder, and provide a complimentary, update proof requiring your approval to insure errors are corrected before we proceed with reprinting.
 
Refunds
 
We will make every effort to insure that your order is processed efficiently. However, in the event that:
A. You are unhappy with your purchase for any reason, simply contact us within 30 days of receiving your order and we will be happy to arrange a refund less applicable fees.
B: If your order is delivered late, whether it arrived or not, we will determine the appropriate refund for all or a portion of your shipping.
C: A package arrives 30 days late due to an error on our end or a courier, we will refund your entire order including shipping.
D: A package was shipped incorrectly and will miss the latest delivery date, we will upgrade to the appropriate shipping method or refund your shipping.
E: Rush or overnight shipping was selected and the package was shipped ground, we will refund your rush fee and the difference in shipping costs.
F: In the event that you have decided to use a photo that we have not recommended for printing, we cannot offer a refund.
Note: Applicable fees are defined as shipping, customization, and rush fees if they apply, upon receiving your entire returned order.
 
Reprints
 
We will gladly reprint your order if:
A: You receive the wrong order and we will reship free of charge.
B: We ship a lesser quantity than you ordered, we will reprint additional cards and reship free of charge.
C: Your order arrives and cards are damaged, you may choose to keep the order as is, and a 25% discount will be applied to the order or we will reprint it at no additional cost. The shipping method will be the same as selected on your original order.
D: Should a printing error occur on our end we will reprint the entire suite and reship it free of charge or offer it to you at 25% off as is.




Cindy Witkow Designs

Promote Your Page TooReview Us!
Waverly Bride Cindy Witkow Designs